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Returns Policy

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Return Policy – Narki Footwear Company

At Narki Footwear, we want you to shop with confidence. That’s why we offer a 15-day return policy for most of our products. Exceptions include socks, shoe care products, and free items, which are not eligible for returns. Items purchased on sale are also eligible for a refund. The refund amount will be credited either to your Narki Credits (available in your account) or to the payment method used during the purchase.

Conditions for Returns:

  1. Items must be returned in their original condition, unused, with all original tags and packaging intact (e.g., shoes must be returned in their original shoe box).
  2. Pack the items securely to prevent damage during transit.
  3. For self-shipped returns, use a reliable courier service.

FAQs – Return Policy

1. How can I return a product to Narki?

  • You can return or exchange a product within 15 days from the delivery date.
  • To initiate a return, log in to your account and navigate to the Returns Section. Select the product you wish to return, specify the reason, and submit your request.
  • Once the request is approved, your refund will be processed within 24-48 hours after the product reaches us and passes the quality check.
  • If you face any issues, feel free to contact Narki’s customer support team.

2. Can I return a product if I’m not satisfied?
Yes, if you’re not completely satisfied, you can return the product as long as:

  • It is in resalable condition.
  • It is unused and has all tags and packaging intact.

3. What items can I return?
You can return any product (except socks, shoe care products, and free items) within 15 days of delivery. Ensure that:

  • The product is unwashed, unused, and has all original tags and packaging.
  • Footwear trials are done on clean surfaces to maintain the original condition.

4. Where should I send the return?

Use the following address for returns:
The Returns Desk
NARKI FOOTWEAR COMPANY
Agra
Uttar Pradesh

5. How long does the return process take?

  • Returns may take 7-10 days to reach us, depending on your location and the courier service used.
  • Once we receive the product, a quality check will be completed within 48 hours.
  • Refunds will be processed immediately after successful quality checks.

6. How long will it take to receive my refund?

Refund timelines vary based on the refund method:

  • Narki Credits: Instant.
  • Online Payment: 7-10 business days (varies by bank).
  • Cash on Delivery (COD): 10-15 business days (after you provide your bank details).

Refunds are initiated only after successful pickup or receipt of the product at our warehouse.

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